Shipping Policy

SHIPPING POLICY
DIJÁGO Studios
Effective Date: 01/01/2023

At DIJÁGO Studios, we are committed to delivering high-quality fashion pieces with precision and craftsmanship. Please review our Shipping Policy carefully before making a purchase.

1. MADE-TO-MEASURE ORDERS – ALL SALES FINAL

All made-to-measure items are custom-crafted to your specifications, and therefore, ALL SALES ARE FINAL. We do not accept returns, refunds, or exchanges for made-to-measure pieces.

Studio Adjustments (London Clients Only)
If you are located in London, you may schedule an in-person fitting at our studio for minor adjustments to your made-to-measure garment if needed. Adjustments are subject to availability and must be booked within 14 days of receiving your order.

2. SHIPPING & DELIVERY TIMES

  • Made-to-Measure Orders: As each piece is custom-made, please allow up to 4 weeks for production before dispatch.
  • Ready-to-Wear Orders: Orders are typically processed within 15 business days and shipped according to the selected delivery method.

Estimated Shipping Times

  • UK Standard Shipping: [3-5] business days
  • UK Express Shipping: [1-3] business days
  • International Shipping: [7-14] business days (subject to customs clearance)

Once your order is shipped, you will receive a tracking number via email.

3. SHIPPING COSTS & RESPONSIBILITY

  • Shipping costs are calculated at checkout based on your location and selected delivery method.
  • We are not responsible for delays caused by couriers, customs, or unforeseen circumstances once dispatched.

International Orders

  • All Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
  • International delivery times may vary due to customs processing.

4. LOST OR DAMAGED PARCELS

  • We ensure all orders are securely packaged before dispatch.
  • If your package is lost or damaged, please contact the courier directly. We will assist in providing tracking details but are not responsible for lost or stolen packages once shipped.

5. CONTACT US

For shipping inquiries or to schedule a fitting (London clients only), please contact us:

📧 inquiries@dijago.co.uk
🏢 #109, 42 Upper Berkeley Street, W1H5QL, London, UK

By placing an order with DIJÁGO Studios, you acknowledge and agree to our final sale policy and shipping terms.

Thank you for Growing with us!